Questions, answered properly

RioPlay is an Education OS — a single platform on which educators run their own branded digital academy. It covers content creation and delivery, live classes, examinations, student management, community, analytics, and payments.

Individual teachers, coaching institutes, colleges, education creators, corporates, and government training bodies. The plans scale from a solo educator on Free or Starter to a multi-campus institute on White-Label.

Yes. The platform is used globally and prices can be settled in USD. Content delivery is CDN-backed, so playback quality does not depend on where your students are.

Book a demo and we will walk through your specific use case, then set up your academy with you. Most educators are live within a few days.

RioPlay 8 is the current generation and the one all new academies are set up on. RioPlay 5 is the earlier console, still maintained for existing customers. Both have their own login and their own desktop and mobile apps.

Video (MP4), audio (MP3), PDFs, HTML assets, presentations, quizzes, and assignments. Courses can also be delivered from Google Drive, on pendrive, or fully offline.

Content is encrypted with 256-bit AES and delivered under DRM with a playback lease. You control device count, validity periods, view limits, and platform access. Screen capture and recording are blocked, and streams can be watermarked with student identity.

Yes — engagement, completion, exam performance, and revenue, with drill-down dashboards from cohort level down to a single student and a single question.

Yes. Live sessions are integrated, with auto-recording, scheduling, notifications, and attendance. Recordings land in your course library and count toward your storage.

Yes. Question banks with bulk import, multiple exam formats, OMR-based paper checking, on-screen evaluation, anti-cheat controls, and a proctoring system.

White-Label customers get branded Android and iOS apps, a custom domain, and their own visual identity throughout. Lower plans use the shared RioPlay apps with your logo and content.

Yes. The Free plan covers up to 10 users and 2 GB of storage with the core LMS, so you can build a course and see how the platform behaves before committing.

Yes, in either direction and at any time. Changes take effect immediately and billing is prorated.

A user who logs in at least once in the billing month. A student who is enrolled but never signs in that month is not counted.

Nothing breaks. Extra users and extra storage are billed at the per-unit rate published on the pricing page. A soft breach triggers an alert first; you are never cut off without notice.

No. You pay the plan price plus any overage at the published rate. All prices exclude GST. Custom integrations and dedicated infrastructure are quoted separately on Enterprise.

Yes, for institutions, non-profits, and bulk deployments. Talk to sales — those are quoted rather than listed.

Windows 10 or later, macOS 10.15 or later, Android 6.0 or later, and iOS 12.0 or later. Desktop apps want at least 4 GB of RAM and a stable connection for the first sync.

Yes. Downloads are encrypted for offline playback, limited to five active downloads that expire after 30 days. Pendrive and fully offline course delivery are also supported.

Yes, from the Starter plan upward, rate-limited by plan — 60 requests a minute on Starter through 3,000 on White-Label. Webhooks retry three times and keep a seven-day log.

Everything is stored redundantly in cloud object storage and encrypted at rest with AES-256. Data export in SCORM and xAPI formats is available from the Growth plan.

Encryption at rest is AES-256 and the platform is compliant with the DPDP Act 2023. Data is retained for 90 days after cancellation; deletion requests are honoured within 30 days.

Email, chat, or phone depending on your plan, plus the live chat widget on this site. Free is community-supported; Starter gets 48-hour email; Growth 24-hour; Pro email and chat within 8 hours; White-Label a dedicated CSM at 4 hours; Enterprise 24×7 with a one-hour critical response.

Scheduled maintenance runs Sundays 02:00–06:00 IST. Anything that would interrupt live classes or exams is announced in advance.

Yes — onboarding is included on every paid plan, with webinars and recorded walkthroughs available to everyone. White-Label and Enterprise customers get dedicated sessions for their staff.

Yes, and a good share of the roadmap comes from customer requests. Send them through support and they get triaged with the rest of the backlog.

Through support, by email, or from inside the app. Include what you were doing, which app and version, and roughly when — that is usually enough to reproduce it.