Shared infrastructure needs limits, and you should be able to read them before you buy rather than discover them on an invoice. Nothing here is enforced without telling you first.
Video & streaming
Daily stream limit6 hrs per user per day
Concurrent devicesFree & Starter: 1 · Growth: 2 · Pro and above: 3
Offline downloads5 active, expiring after 30 days
EncryptionAES-128 HLS with a playback lease
Live classes
Maximum session length3 hours, then auto-ended
Maximum participantsGrowth: 200 · Pro: 500 · White-Label: 1,000
Data exportGrowth and above · SCORM / xAPI · once a day
Data & compliance
Encryption at restAES-256
DPDP Act 2023Compliant
Retention after cancellation90 days
Deletion requestsHonoured within 30 days
Enforcement
Soft breachAlert first, throttling only after 3 days
Hard breachCharged at the published overage rate
SuspensionNever without 7 days’ notice
Appeals15 working days · support@rioplay.in
Nothing here is enforced silently. You get told before anything changes.
Support response
FreeCommunity forum
StarterEmail — 48 hr
GrowthEmail — 24 hr
ProEmail + chat — 8 hr
White-LabelDedicated CSM — 4 hr
Enterprise24×7 — 1 hr for critical issues
Scheduled maintenance runs Sundays 02:00–06:00 IST.
Appeals and disputes
If you believe a limit has been applied wrongly, write to support@rioplay.in. Appeals are answered within 15 working days, and enforcement is paused on the account while an appeal is open.
Changes to this policy
Limits can change as the platform changes. Anything that would reduce an allowance you are already using is notified at least 30 days ahead, and never mid-term on an annual plan.
